Melett strengthens customer service with new initiatives

We have bolstered our customer support offering at Melett North America , creating a more streamlined warehouse operation to process orders quicker, as we continue to assess the market and make required developments in line with ongoing demand.

Melett North America is centrally located to best service both the USA and Canada and its team of experts work closely with customers to offer accessible, workshop-focused technical support.

Following double-digit sales growth year on year, we have continued to enhance our customer support, offering one of the largest databases of turbochargers in the North American aftermarket.

Created for ease of use, the Melett website provides customers with access to over 150,000 detailed turbo build sheets and service data.

It contains the most up-to-date information on component compatibility for specific turbochargers and vehicles, along with part numbers, dimensions of the most common components, housing data, actuator calibration information and balancing data.

Easy-to-use search functions enable users to browse in various ways such as searching by turbocharger, OE part number, or Melett part number, as well as identifying the turbocharger part when only the vehicle application is known.

Customers can use the website to access our extensive range of assembled and VSR balanced CHRA (core assemblies), which eliminates the need for repairers to invest in expensive high-speed balancing equipment.

At Melett, we provide complete reassurance, as each core assembly and component is quality checked and inspected against the original equipment specifications to ensure OEM performance is maintained during operation.

In addition to core assemblies, we also offer a variety of fast-moving repair kits and, for instances where a repair is not possible, a range of new turbo units.

Kenny Taylor, General Manager at Melett North America, said: “Customer service is key to everything we do, so we welcome open dialogue and continually embrace regular opportunities to develop our offering to make the customer journey as smooth as possible. Our website has been developed to do just that and our newly streamlined warehouse facility will only enhance this even further.”


For more information or any North American enquiries, please contact:

Toll Free: 1-855-235-9706 / Direct: 1-901-322-5896 / [email protected]

Date published - 28/02/2024